App reviews increase app downloads and product sales. By installing the App Review plugin on Swipecart, you can collect feedback from your customers and use them to improve your app visibility and customer conversions.
With the App Review plugin, you can:
Influence shoppers’ buying decisions
Boost conversion rates
Increase app visibility & downloads
Study customer purchasing behavior
Manage product and brand reputation
Here’s how to install and activate the App Review plugin on Swipecart.
On your Swipecart dashboard, click on “Plugins” in the Add-Ons option of the left menu.
You’ll see a list of “Your Active Plugins” and “All Plugins”.
The App Review is in the list of “All Plugins”.
Click on App Review to go to its plugin details page.
On the App Review plugin detail page, you have a brief introduction to the plugin.
Click on the “Install” button.
After the plugin is installed, you are in the “Set Up” tab and “Select Popup” sub-tab.
Here, there are app review popup templates. Select one that suits your business goals.
Go to the “When To Open” sub-tab. This tab is to select the app review trigger event. Swipecart gives you some options to trigger the popup.
On Placing Order
When the user has completed the checkout process
Order Fulfilment
When the user opens the app after receiving the ordered product
Exit Intent
When the user is about to close the app
Current Session Time
When the user has spent some time on the app in the current session.
If you check this option, enter the minutes in the box.
For eg: If you set the time as 30, the popup triggers after the user has spent 30 minutes on the app in the current session.
Frequency
The app review popup displays only the set number of times.
If you check this option, enter the frequency number.
For eg: If you set the frequency as 5, the app review popup is shown to the user a total number of five times when they are in the app. Then, the user will never get the popup.
Go to the “Negative Feedback” sub-tab. This is when you have got negative feedback from the user and you decide if you have to show the app review popup again or not.
Never- If you check this, the app review popup will never be shown for users who have given a negative review (low ratings). If you uncheck the “Never” prompt, Swipecart then gives you options to trigger the review popup again.
When to Open
Enter the number of times a user (who has already left a negative review) should open the app before the app review popup starts to display again.
For eg: You enter the number 5. The app review popup displays again only after a user who has just left a negative review opens the app five times.
The trigger conditions are set below.
On Placing Order
When the user has completed the checkout process
Order Fulfillment
When the user opens the app after receiving the ordered product
Exit Intent
When the user is about to close the app
Current Session Time
When the user has spent some time on the app in the current session.
If you check this option, enter the minutes in the box.
For eg: If you set the time as 10, the popup triggers after the user has spent ten minutes on the app in this session.
Frequency
The app review popup displays only the set number of times.
If you check this option, enter the frequency number.
For eg: If you set the frequency as 10, the app review popup is shown to the user for a total number of ten times when they are in the app. Then, the user will never get the popup.
How to access ratings and reviews from the App Review plugin on Swipecart?
Go to the “Feedbacks” tab next to “Set Up” on the App Review plugin details page.
Here, you have the ratings and reviews of your app in tabular format.
You can set the display of the number of entries in the list or even search for a particular review by name.
That’s it about the App Review plugin. Build an amazing app for your online store on Swipecart today.
Hurray! 🥳
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