Video Tutorial of Tidio Chat

  • What is Tidio Chat?

    • Tidio Chat is an AI-powered chatbot tool designed to help your business grow.

    • It allows you to communicate with your customers faster.

  • How Tidio Chat + Swipecart will help you?

    • With Tidio Chat, offer shoppers live customer support and make sure they get what they need on your app.

    • Integrate it into your Swipecart app and use it to upsell products and services. It is easy to install and takes care of your customers 24*7.

How to connect Tidio Chat to your Swipecart app?

  • If you already have a Tidio Chat subscription on Shopify/WordPress, you can connect it to your Swipecart app. Let’s start the integration process.

  • Let’s first get the API key of Tidio Chat from the Shopify/WordPress dashboard.

  • For Shopify users, in the dashboard, open the “Apps” tab and select Tidio. (For WordPress users, in the dashboard, open Plugins -> Installed Plugins and select Tidio)

  • Now go to the Settings section in your Tidio dashboard.

  • Then click on “developer” at the bottom of the column.

  • Here, you’ll find the Public key token.

  • Copy the Public token API key (not the private token number) to paste it on the Swipecart app.

  • Now, go to your Swipecart dashboard and open the app layout for integrating Tidio into it.

  • Click on “Integrations” on the left menu of your Swipecart dashboard.

  • On the Integrations page, click on “Tidio Chat” in the All Integrations section.

  • You’ll be taken to the Tidio Chat Integration details page. Click on the “Integrate” button at the top-right corner of the page.

  • You’ll get a popup to confirm the integration. Click on “Install”. It will ask for the API key. Paste the copied Public token API key in the box provided.

  • Next, paste the API and upload a chat icon from your file. Click on “Save” when done.

  • The Tidio Chat tool is now integrated into your app on Swipecart.

  • You can preview your app on the Swipecart preview app.

  • Click here to learn how to preview app updates through the Swipecart mobile app on your mobile device.

What's Next? 🤔

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