Advice and answers from the Rentech Digital Team

  • How to integrate Tidio Chat into Swipecart

    Offer customers live support on your app and build trust with real-time assistance.

    Video Tutorial of Tidio Chat

    What is Tidio Chat?

    • Tidio Chat is an AI-powered chatbot tool designed to help your business grow.
    • It allows you to communicate with your customers faster.

    How Tidio Chat + Swipecart will help you?

    • With Tidio Chat, offer shoppers live customer support and make sure they get what they need on your app.
    • Integrate it into your Swipecart app and use it to upsell products and services. It is easy to install and takes care of your customers 24*7.

    How to connect Tidio Chat to your Swipecart app?

    • If you already have a Tidio Chat subscription on Shopify/WordPress, you can connect it to your Swipecart app. Let’s start the integration process.

    • Let’s first get the API key of Tidio Chat from the Shopify/WordPress dashboard.

    • For Shopify users, in the dashboard, open the “Apps” tab and select Tidio. (For WordPress users, in the dashboard, open Plugins -> Installed Plugins and select Tidio)

    • Now go to the Settings section in your Tidio dashboard.

    • Then click on “developer” at the bottom of the column.

    • Here, you’ll find the Public key token.
    • Copy the Public token API key (not the private token number) to paste it on the Swipecart app.

    • Now, go to your Swipecart dashboard and open the app layout for integrating Tidio into it.
    • Click on “Integrations” on the left menu of your Swipecart dashboard.

    • On the Integrations page, click on “Tidio Chat” in the All Integrations section.
    • You’ll be taken to the Tidio Chat Integration details page. Click on the “Integrate” button at the top-right corner of the page.
    • You’ll get a popup to confirm the integration. Click on “Install”. It will ask for the API key. Paste the copied Public token API key in the box provided.

    • Next, paste the API and upload a chat icon from your file. Click on “Save” when done.

    • The Tidio Chat tool is now integrated into your app on Swipecart.
    • You can preview your app on the Swipecart preview app.
    • Click here to learn how to preview app updates through the Swipecart mobile app on your mobile device.