Advice and answers from the Rentech Digital Team

  • How to integrate Facebook Messenger into Swipecart?

    Learn how to integrate Facebook Messenger into your app on Swipecart to enhance customer experience via real-time conversation

    What is Facebook Messenger?

    • Facebook Messenger is an instant messaging service to connect with your audience and improve customer service.
    • It enables chat, voice, and video calls between your app’s and user’s Facebook profiles.

    Benefits of Facebook Messenger integration

    • You can use Facebook Messenger as a customer service channel to answer questions from customers or as an advertising channel.
    • Answer queries of customers regarding products or services.
    • Start a conversation with potential leads
    • Offer coupon codes & discounts on chats.
    • Use Facebook Messenger to improve customer satisfaction.

    Steps to integrate Facebook Messenger into the app on Swipecart.

    • Let’s start integrating Facebook Messenger into the Swipecart app.
    • First, you have to find your link. It is your business profile’s Facebook Messenger link URL.

    How to find your Facebook Messenger URL link

    • Click on Meta Business Suite under More Tools on your Facebook business profile.

    • Click on Inbox in the left sidebar of your business Meta Business Suite page.

    • Click on Settings-> View All Settings

    • Click on Copy Text to copy the Messenger URL in the Messaging section. This link starts with followed by a number.

    • Click on the Chat plugin on the sidebar.

    How to integrate Facebook Messenger into Swipecart

    • Click on Integrations on the left sidebar of your Swipecart dashboard.

    • Click on Facebook Messenger in the All Integrations section

    • Click on the Integrate button on the Facebook Messenger integration details page.

    • You’ll get a popup to confirm the integration. Click on Install.

    • Next, paste the copied Facebook Messenger link URL in the Page ID box.

    • Click Save.

    • Facebook Messenger is now integrated into your app on Swipecart.