Advice and answers from the Rentech Digital Team

  • How to access the Customers List on Swipecart?

    Track your list of customers, individual customer details, orders list, and more. Send push notifications to individual customers here.

    What is a customer list on Swipecart?

    • A customer list on Swipecart is a list of customers who have interacted with your app.
    • It contains individual customer details like name, device id, time spent, and other information.
    • The customer name and details are automatically added to the customer list when a customer profile is created.

    When is a customer profile created on Swipecart?

    • A customer profile is created when-
    1. Signing up for the mailing list or push notifications
    2. Placing an order
    3. Starting an order but abandoning their checkout.

    Steps to access the customer list on Swipecart

    • Login to your Swipecart account.
    • Click on Customers in the left sidebar of the dashboard.

    • The customer list opens with these details-
    • Customer name
    • Device ID (for non-subscribed customers)
    • Email Address
    • First visited
    • Last seen
    • Total $ spent
    • Total time spent
    • Total sessions
    • Total page views
    • Purchase intent
    • Abandoned Cart value
    • These are arranged in rows and columns for easy viewing.

    How to export the customer list on Swipecart?

    • You can export the customer list to your personal file in CSV format.
    • Click on Export to CSV on the Customer list page.

    • The customer list gets downloaded in CSV format to your device storage.

    How to access individual customer details on Swipecart?

    • Click on the customer name or device ID to view details for that particular customer.

    • The customer detail page opens wherein you can view all customer details, order lists, and abandoned cart details.

    Customer details on the Customer Detail page

    • It contains information on-
    • Device ID
    • Customer name
    • Email address
    • First visited
    • Total $ spent
    • Total time spent
    • Total sessions
    • Purchase intent
    • Total page views
    • Abandoned cart value.

    Abandoned Cart list on the Customer Detail page

    • It contains information on abandoned carts such as-
    • Product image
    • Product title
    • Price
    • Quantity
    • Subtotal.

    • Click on Export to CSV to download this abandoned cart list to your system in a CSV format.

    Orders list on the Customer Detail page

    • This contains information on order details and page visits.
    • Order Details-
    • Order ID
    • Order date
    • Order total.
    • Page Visits-
    • Image
    • Page Name
    • Visited time

    • Click on Export to CSV to download the Page Visits list to your system in a csv format.

    How to send push notifications to customers from the Customer Detail page on Swipecart?

    • On the Customer Detail page, click on Send Push Notification.

    • A push notification popup opens.

    • Select the type as product/ collection/ Abandoned cart/ URL

    • Tag product/ collection

    • Upload the image and enter the title & description.

    • Preview the notification on the mobile device.
    • Click Expand/ Collapse to view the push message on the mobile device.

    • Enable Now Your Push? to send instant push notifications.

    • Enable Schedule Your Push to schedule it for a later date & time.

    • Select the date & time from the calendar.

    • Click Send Push Notification when you’re done.

    That concludes our tutorial on accessing the customer list on Swipecart.