What is a customer list on Swipecart?
- A customer list on Swipecart is a list of customers who have interacted with your app.
- It contains individual customer details like name, device id, time spent, and other information.
- The customer name and details are automatically added to the customer list when a customer profile is created.
When is a customer profile created on Swipecart?
- A customer profile is created when-
- Signing up for the mailing list or push notifications
- Placing an order
- Starting an order but abandoning their checkout.
Steps to access the customer list on Swipecart
- Login to your Swipecart account.
- Click on Customers in the left sidebar of the dashboard.
- The customer list opens with these details-
- Customer name
- Device ID (for non-subscribed customers)
- Email Address
- First visited
- Last seen
- Total $ spent
- Total time spent
- Total sessions
- Total page views
- Purchase intent
- Abandoned Cart value
- These are arranged in rows and columns for easy viewing.
How to export the customer list on Swipecart?
- You can export the customer list to your personal file in CSV format.
- Click on Export to CSV on the Customer list page.
- The customer list gets downloaded in CSV format to your device storage.
How to access individual customer details on Swipecart?
- Click on the customer name or device ID to view details for that particular customer.
- The customer detail page opens wherein you can view all customer details, order lists, and abandoned cart details.
Customer details on the Customer Detail page
- It contains information on-
- Device ID
- Customer name
- Email address
- First visited
- Total $ spent
- Total time spent
- Total sessions
- Purchase intent
- Total page views
- Abandoned cart value.
Abandoned Cart list on the Customer Detail page
- It contains information on abandoned carts such as-
- Product image
- Product title
- Price
- Quantity
- Subtotal.
- Click on Export to CSV to download this abandoned cart list to your system in a CSV format.
Orders list on the Customer Detail page
- This contains information on order details and page visits.
- Order Details-
- Order ID
- Order date
- Order total.
- Page Visits-
- Image
- Page Name
- Visited time
- Click on Export to CSV to download the Page Visits list to your system in a csv format.
How to send push notifications to customers from the Customer Detail page on Swipecart?
- On the Customer Detail page, click on Send Push Notification.
- A push notification popup opens.
- Select the type as product/ collection/ Abandoned cart/ URL
- Tag product/ collection
- Upload the image and enter the title & description.
- Preview the notification on the mobile device.
- Click Expand/ Collapse to view the push message on the mobile device.
- Enable Now Your Push? to send instant push notifications.
- Enable Schedule Your Push to schedule it for a later date & time.
- Select the date & time from the calendar.
- Click Send Push Notification when you’re done.
That concludes our tutorial on accessing the customer list on Swipecart.