What is a customer list on Swipecart?

• A customer list on Swipecart is a list of customers who have interacted with your app.
• It contains individual customer details like name, device id, time spent, and other information.
• The customer name and details are automatically added to the customer list when a customer profile is created.

When is a customer profile created on Swipecart?

• A customer profile is created when-

1. Signing up for the mailing list or push notifications
2. Placing an order
3. Starting an order but abandoning their checkout.

Steps to access the customer list on Swipecart

• Login to your Swipecart account.
• Click on Customers in the left sidebar of the dashboard.

• The customer list opens with these details-
• Customer name
• Device ID (for non-subscribed customers)
• Email Address
• First visited
• Last seen
• Total $ spent
• Total time spent
• Total sessions
• Total page views
• Purchase intent
• Abandoned Cart value
• These are arranged in rows and columns for easy viewing.

How to export the customer list on Swipecart?

• You can export the customer list to your personal file in CSV format.
• Click on Export to CSV on the Customer list page.

• The customer list gets downloaded in CSV format to your device storage.

How to access individual customer details on Swipecart?

• Click on the customer name or device ID to view details for that particular customer.

• The customer detail page opens wherein you can view all customer details, order lists, and abandoned cart details.

Customer details on the Customer Detail page

• It contains information on-
• Device ID
• Customer name
• Email address
• First visited
• Total $ spent
• Total time spent
• Total sessions
• Purchase intent
• Total page views
• Abandoned cart value.

Abandoned Cart list on the Customer Detail page

• It contains information on abandoned carts such as-
• Product image
• Product title
• Price
• Quantity
• Subtotal.

• Click on Export to CSV to download this abandoned cart list to your system in a CSV format.

Orders list on the Customer Detail page

• This contains information on order details and page visits.
• Order Details-
• Order ID
• Order date
• Order total.
• Page Visits-
• Image
• Page Name
• Visited time

• Click on Export to CSV to download the Page Visits list to your system in a csv format.

How to send push notifications to customers from the Customer Detail page on Swipecart?

• On the Customer Detail page, click on Send Push Notification.

• A push notification popup opens.

• Select the type as product/ collection/ Abandoned cart/ URL

• Tag product/ collection

• Upload the image and enter the title & description.

• Preview the notification on the mobile device.
• Click Expand/ Collapse to view the push message on the mobile device.

• Enable Now Your Push? to send instant push notifications.

• Enable Schedule Your Push to schedule it for a later date & time.

• Select the date & time from the calendar.

• Click Send Push Notification when you’re done.

That concludes our tutorial on accessing the customer list on Swipecart.