Please note that Dotcom cannot access the domain settings of third-party service providers. In case of any discrepancies in setting up your domain, you must contact your domain provider. Dotcom can only suggest to you the information you might need to give to your domain provider.
Steps to connect a domain
Before connecting your domain with Dotcom, ensure that you have the following information ready:
- Your login information for your third-party domain provider account
- Your domain provider's requirements
- Point the CNAME record for @ to the Dotcom Record shops.rentechdigital.com
- Point the CNAME record with the name www to your domain name
You must have one www CNAME record associated with your domain. If your domain has a www CNAME record already, you need to change these records to direct to Dotcom. Please note that you can have several CNAME records associated with your domain. However, each one must have a unique name, such as www or shop.
Once you have the above information ready, you can start the procedure to connect your domain. For clarity purposes, we have divided this article into two sections.
- Steps to change your DNS records in your third-party domain provider account
- Steps to connect your domain with Dotcom
By following these two steps, you can effortlessly connect your domain with Dotcom.
Steps to change your DNS records in your third-party domain provider account
Log into your account on your domain provider’s website.
Go to the DNS settings or the domain management area.
Add or Change the below records:
- Point the CNAME record for @ to the Dotcom Record shops.rentechdigital.com
- Point the CNAME record with the name www to your domain name
Save your changes.
NOTE: You don't have to change the TTL number in your DNS settings. You can use the default value.
Steps to connect your domain with Dotcom
- Select Settings → Domain from the left navigation panel of your Dotcom account.
- Click Connect Domain to link a domain with Dotcom.
- Add the domain name you want to connect and click Next.
Please ensure to add the given CNAME to your DNS in the provider account settings.
- Point the CNAME record for @ to the Dotcom Record shops.rentechdigital.com
- Point the CNAME record for www to your domain name
- Click Verify Connection.
- If the verification has failed, you will receive the error data and can take measures to fix the error according to the instruction provided.
- Please note that it takes some time for the records to propagate. It might take up to 48 hours. Once verified, your domain will be listed on the Domains page with the status Connected.
- Once the verification is successful, you can enhance your website’s security by selecting any one of the given security methods.
- Default Security
- Custom Security
Secure Your Website With Dotcom
- Default Security
- On selecting the Default Security method, you can secure your website through the default security options (SSL) provided by Dotcom.
- Here, point the CNAME record for the domain to the given verification value.
- Click Continue.
- If the verification has failed, you will receive the error data. Correct the error according to the instruction provided.
NOTE: In this method, it takes some time for DNS records to propagate. It might take up to 48 hours. Once it is successful, your domain will be listed on the Domains page.
2. Custom Security
- On selecting the Custom Security method, you can secure your website by uploading the SSL certificate file and secret file.
- Click Continue.
- If the files are uploaded incorrectly, you will receive an error message. You have to re-upload the correct files.
- After connecting successfully, your domain will be listed on the Domains page. To change the Domain Type of a connected domain, click on it.
- Select Change Domain Type on the selected domain.
- On the Change Domain Type window, select any of the listed types. Click Change Domain Type.
- Your domain type is modified successfully.
That ends our tutorial on connecting domains with Dotcom.
To learn about the pricing plans of Dotcom, kindly explore our website. If you have any queries or need any assistance, feel free to contact us. Our team will be more than happy to assist you.